CoreMatrix Launches An Innovative Suite of Services Focused On User Adoption And Maximizing ROI On SalesForce.com Investment

October 20, 2008

Company announces two new services to help companies maximize return on investment.

Red Bank, NJ (PRnine – October 20, 2008) – CoreMatrix Systems LLC announces two new services designed to help improve user adoption and maximize ROI by helping companies extract more value from their technology investment, User Adoption Accelerator and Experts on Demand. User Adoption Accelerator improves time-to-value through training, minor application customization and change management. Experts on Demand allows companies to outsource the on-going maintenance and support of SaaS products like salesforce.com to a dedicated consultant with extensive knowledge of the application and best practices.

“On-Demand CRM solutions like salesforce.com are ‘living systems.’ They require constant enhancements to keep up with the changing business requirements. CoreMatrix consultants with their expert knowledge of the application and best practices can take this burden off of companies so they can focus on their core business and see a faster return on their investment, “said Paul Nix, Co-Founder of CoreMatrix Systems.

User Adoption Accelerator includes user adoption plan and progress reports, change management expertise, and application and process fine tuning.

Experts on Demand provides on-going maintenance and dedicated support including proactive notifications of new application features, system maintenance, custom dashboards and reports, and recommendations on 3rd party applications and best practices. Upgrade optimization strategy is also provided to help customers take advantage of new features and functionality from each new release of salesforce.com.

For mid-sized to Fortune 100 companies, CoreMatrix provides these expert services to help customers achieve higher levels of user adoption. “CoreMatrix has offered Aveda Institute Columbus an incredible amount of best practice suggestions, usage support and has made sure our system fits our business needs perfectly. CoreMatrix assists us in keeping our system running smoothly, up to date with all current features, reports and special needs,” said Jen Stocksdale of Aveda.

About CoreMatrix Systems

CoreMatrix is a leading provider of business and technology consulting services related to the planning, design, implementation, and support of On-Demand Software Solutions. With deep capabilities in business planning, systems integration, custom application development and end user adoption, CoreMatrix is dedicated to helping customers extract more value from their On-Demand Solutions. CoreMatrix helps companies rapidly improve productivity and accelerate return on their technology investments through best practices gained from industry expertise and over 500 CRM projects.

Customers include: American Express, Citigroup, Exelon, Merrill Lynch, and PMSI. CoreMatrix is headquartered in Red Bank, NJ with regional offices throughout North America.

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Media Contact Information:
Jennifer Neal
CoreMatrix Systems, LLC
718-354-6003
jneal@corematrix.com
http://www.corematrix.com

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CloudNews for October 21th, 2008 | CloudAve
10.21.08 at 10:59 am

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